Service terms

1. The service

We roll your trash, recycling and yard-waste carts (or your own cans) from where they live to the curb before each pickup day, and back after pickup. That's all we do: we don't haul trash, and we never take anything out of a cart or put anything in.

2. Who can start

You're an adult and your home is in a neighborhood we've opened, or we invited you. We text to confirm within one business day. If your home is too far from a route, we cancel before anything is charged, or refund what was.

3. Your plan

Your plan is how many days a week your carts go out: Weekly (1 day) or Twice a week (2 days). You tell us your pickup days; we don't guess them from the address. Carts are counted as the most that go out on any one pickup day.

4. Prices and tax

You pay the price and the Texas sales tax shown at checkout. The Friend price ($6 off) is for people 60 or older, veterans and people we invite; your word is enough. If a price changes, we email you 30 days before it does.

5. Billing

Monthly, in advance, on autopay: a card (Apple Pay and Google Pay included) or Cash App Pay, kept on file. With the launch offer the first month is free and the first bill comes 30 days after you start; cancel before then and you pay nothing. One free month per home, for homes that sign up or join the list by Jan 31, 2027.

6. The name on your bill

Billing is under our registered business name, Scoop Friend: your card shows SCOOP FRIE* BIN FRIEND and receipts come from Scoop Friend. After a free month, the first charge may read SCOOP FRIE* TRIAL OVER.

7. When we come

Out the evening before each pickup day, 6 to 10 PM; back on pickup day, 4 to 8 PM. Where a local rule says otherwise (April Sound, Huntsville, Artavia), we follow it. With your OK to text, you get a photo after each trip.

8. Your first trip

The first set-out is the evening before your first pickup day that's at least 2 days after you sign up.

9. If the truck misses

If the truck hasn't come by our evening visit, we bring the carts in and roll them out for your next pickup. Please report the miss to your hauler. No extra charge, and no credit.

10. Holidays

We follow your hauler's holiday schedule at no charge, Saturday make-ups included. A day the hauler skips isn't credited.

11. When we can't do a trip

It counts as done, and we text you a photo, when the gate is locked or the code is wrong, the garage is closed, a loose pet is in the way, or a cart is over the hauler's weight limit (The Woodlands 200 lb, Conroe 175 lb) or its lid won't close. We don't move loose bags, brush or bulk items. In severe weather we text you and go when it's safe, so carts may stay out longer than usual.

12. If we miss a trip

$15 off your next bill.

13. Gates, garages and codes

We use your gate or garage code only for your trips and close what we open. Change it on your account page any time.

14. Your carts

We photograph each cart at the first visit. We're responsible only for damage we cause; tell us within 7 days.

15. Going away

Keep service on (your carts still go out and come back), or pause up to 4 weeks each calendar year, free, with 2 days' notice. Skipped weeks are credited on your next bill.

16. Cancelling

Cancel any time from your account page, by email to info@binfriend.com, or by text to (936) 236-7557. Service and billing stop at the end of the month you've paid for. No refunds for part of a month, except the credits above.

17. Failed payments

A failed payment doesn't cancel your plan. We email you, and it's tried again over a few days while a payment method is on file. If it still fails, the bill stays open and trips stop until it's paid. Your account page shows what to do.

18. One-time trips

Paid when you book. Only in open neighborhoods, on a day a route runs there; book by noon the day before. Up to 4 carts, out the evening before and back on pickup day, a photo both ways if you said yes to photo texts.

19. Your mobile number

We need a mobile number to run your service: we text it to confirm your start and when something stops a trip. Trip photos only if you said yes. Reply STOP to stop texts.

20. Contact

Email info@binfriend.com or text (936) 236-7557.

Last updated Nov 8, 2026.