Privacy

What we collect

What you give us, and a few details your browser sends:

• The Ask-us form: your name and email, and if you give them, your mobile, street, ZIP, pickup days, carts, walk and message. It's emailed to us and not stored on this website.
• The list: your name, email, mobile, whether we may text you, your address and pickup days. It's stored in our database at Cloudflare until you sign up, or for 13 months.
• If we let you in by hand: your email or address, kept 13 months after it was last used.
• How you found us: with the Ask-us form, the list, and when you continue to payment, a short note your browser kept of how you first found this site and how you last came back to it (a search, a link from another website, or one of our ads), with the page you opened and the day. It holds nothing you typed.
• When you start service: your name, email, mobile, whether we may text you trip photos, your address and pickup days, how many carts, the walk to the curb, where the carts live, your gate or garage code, pets, what you buy, and the terms you accepted.
• On your account page: the same home details, which carts you have, and pause requests.
• When you ask for a sign-in link: the email you type. We send a link only to an address that has an account, and keep no record of one that doesn't.

What we store

When you start service, we keep your account, your home and its details (your gate or garage code is used only for your trips), your plan, a record of your bills and payments copied from Stripe, your sign-ins, and a timeline of what happened on your account, such as a payment or a pause request. We also keep the list, and the emails and addresses we let in by hand. It's kept in our own database at Cloudflare.

For each Ask-us request we keep only when it came in, the note of how you found us, and whether our spam check flagged it: nothing you typed into the form. With a sign-up we also keep that note.

Payments

Stripe, Inc. takes your payment on its own page, by card (Apple Pay and Google Pay included) or Cash App Pay, and keeps that payment method on file for your plan, or for anything you agree to later. We never see your card number. For Cash App Pay we keep only that you pay with it, never your $Cashtag. When you continue to payment, we send Stripe your name, email, mobile and your home's address, so it can work out the tax. What Stripe holds is covered by Stripe's privacy policy.

Cookies

Looking around sets no cookie of ours. We use two of our own, both only to sign you in:

• At checkout (__Host-bf_checkout): set when you continue to payment, so your account opens on the browser that paid. It lasts 25 hours.
• Signed in (__Host-bf_session): keeps you signed in on that browser for up to 90 days. Each visit to your account renews it, and signing out removes it.

Both are sent only to this website, and no script can read them. There are no analytics and no advertising tags: the pages, fonts and pictures all come from binfriend.com.

Browser storage

While you fill in the start page or the list form, what you type there (your name, email, mobile and address, where the carts live and your pets; never your gate code) is kept in your browser's session storage (bf-start-contact), for that tab only, so a refused form or Stripe's back link doesn't lose it. It stays on your device and reaches us only when you send the form. It's gone when you leave the page without sending it, close the tab or open the start page fresh, and it's never put in a web address.

Our pages also keep, in your browser: a note of how you found the site (bf-first, for 90 days, and bf-last, for 30 days), sent to us only with the Ask-us form, the list or when you continue to payment; when you send the Ask-us form, a mark (bf-lead) with nothing of what you sent, for that tab.

Analytics and ads

This website loads no tags from Google or Meta.

Emails

Stripe emails your receipts and anything about a payment. A sign-in link when you ask us for one, and a note when your neighborhood opens if you're on the list without texts, come from info@binfriend.com.

If you start signing up and don't finish, we may email you once or twice to ask whether we can help. Reply "stop" and we won't email you about it again.

Texts

We text the mobile you gave us from (936) 236-7557 about your service: to confirm your start, when something stops a trip, and, if you're on the list and said yes, when your neighborhood opens. A photo after each trip only if you said yes. Reply STOP to stop. Our phone service carries the texts.

Who processes your data

• Cloudflare hosts this website, runs our database and forwards our email. Like any web host, it handles the technical details of each visit, such as your IP address, to deliver the page and to stop abuse.
• Stripe takes payments (Cash App Pay ones through Cash App), keeps your invoices and works out the tax.
• Our email is handled by our email provider.

We never sell your information or share it for advertising.

Keeping and deleting

• Your account: until you ask us to delete it.
• Your billing records (your bills, payments and refunds, the tax on them, and the name and service address on them): 4 years after your last payment, as Texas requires for sales-tax records. Then we delete them.
• A sign-up that was never paid: 90 days.
• The note of how you found us that came with a sign-up: as long as that sign-up is kept.
• The record of an Ask-us request (when it came in and how you found us): 13 months.
• List entries: until you sign up, or 13 months after your last change.
• Let-in emails and addresses: 13 months after last use.
• Cancelling your service doesn't delete your account or your billing records.

To see, correct or delete what we hold, email info@binfriend.com from the address on your account (or confirm the request by replying from it). We delete within 30 days: your sign-ins, your phone, your gate code, pets and home notes, and everything else beyond your billing records, and the payment methods Stripe keeps on file for you. After their 4 years we delete your billing records and your customer record at Stripe. Stripe keeps its own copy of your invoices and payments, with the name, email, phone and address on them, under its privacy policy. If you still have a plan or an open bill, we cancel the plan and settle or void the bill first.

Your choices

Sign out from your account page; it ends the sign-in on that browser. Cancel your service any time (see the service terms).

Contact

Questions about your information: email info@binfriend.com.

Last updated Nov 8, 2026.